Cadence Terms of Service
Effective date: September 1, 2026
Contact: [email protected]
Important: These are business-to-business terms for U.S. music studios. No provision limits rights or remedies that applicable law does not permit us to limit.
1. Agreement and acceptance
These Terms of Service (the “Terms”) govern a music studio’s access to and use of Cadence, including its websites, applications, and related services (collectively, the “Service”). “Studio” and “you” mean the business or organization accepting these Terms. The individual accepting represents that they have authority to bind the Studio.
By clicking to accept, creating an account, placing an order, or using the Service, the Studio accepts these Terms. An electronic acceptance is intended to be legally binding. If the Studio does not agree, it must not use the Service.
If an order form, subscription checkout, or written agreement between the Studio and Cadence expressly conflicts with these Terms, that document controls only as to the conflicting subject matter.
2. The Service
Cadence is a hosted platform for music-studio administration, including scheduling, attendance, learning and practice tools, billing, payments, family communications, and related operations. We may modify, improve, or discontinue features. We will use reasonable efforts to give notice before a material reduction in core paid functionality, except where immediate action is needed for security, legal compliance, or operational reasons.
The Service is not legal, tax, accounting, medical, educational, or payment advice. The Studio is solely responsible for its business decisions, policies, and communications with families.
3. Accounts, authorized users, and security
The Studio must provide accurate, current account information and keep it current. The Studio is responsible for all activity under its account, its authorized staff accounts, and family and student access it enables, except to the extent caused by Cadence’s breach of these Terms.
The Studio must protect credentials, promptly notify us at [email protected] of suspected unauthorized access, and ensure that its users comply with these Terms. Parents create family accounts. The Studio controls which staff, parents, and students may access its records and the permissions associated with that access.
4. Studio data and privacy
“Studio Data” means information, files, recordings, messages, and other content submitted to the Service by or for the Studio, including information about its staff, families, and students.
As between the parties, the Studio retains its rights in Studio Data. The Studio gives Cadence a non-exclusive, worldwide, limited right to host, copy, process, transmit, and display Studio Data only as necessary to provide, secure, and support the Service, meet legal obligations, and enforce these Terms. Cadence may use aggregated or de-identified information to improve the Service where permitted by law.
For family and student information, the Studio is the controller or business that determines the purposes and means of processing; Cadence acts as the Studio’s processor or service provider. Our processing of Studio Data is also described in the Privacy Policy and governed by the Data Processing Addendum (the “DPA”), which is incorporated into these Terms by reference. If the DPA conflicts with these Terms concerning processing of Studio Personal Information, the DPA controls. The Studio agrees to provide legally required notices and obtain all permissions, consents, and authorizations needed for its use of the Service.
Cadence does not sell Studio Data, use student information for behavioral advertising, or use student information to train external AI models.
5. Children’s information, recordings, and consent
The Service may be used to manage information about children. The Studio has the direct relationship with families and is responsible for determining and satisfying the requirements that apply to its own collection and use of children’s information — including any required parental notice and verifiable parental consent under COPPA, state privacy laws, and school-record rules if applicable. Cadence will meet its own obligations that cannot lawfully be delegated.
Before collecting, uploading, recording, transcribing, disclosing, or otherwise using a child’s personal information through the Service, the Studio must obtain all required rights and permissions. Cadence provides a parent-facing consent flow in which an authenticated parent grants consent for a specific student and scope. The available scopes are student PIN access, practice logging and gamification; practice-recording uploads; student-initiated messaging; and lesson transcription. The Service records the notice version, typed signature, date and time, IP address, browser information, and a server-side verification basis. Online grants are accepted from the authenticated primary parent account after the parent reviews the notice and chooses the relevant scope; Cadence does not use a saved payment method as a consent-verification method.
These controls are designed to support the Studio’s consent process and do not determine whether a particular use satisfies every legal requirement. They do not shift the Studio’s legal responsibilities to Cadence or limit Cadence’s own non-waivable legal obligations. The Studio must ensure that its own notices and practices, including any offline-consent process it uses, comply with applicable law.
The Studio must not enable a minor to use any feature in a way that violates applicable law, its own privacy notice, or a parent/guardian’s rights.
6. Acceptable use
The Studio and its users must not:
- access, attempt to access, or interfere with another customer’s data, account, network, or security controls;
- use the Service unlawfully, fraudulently, abusively, or to send spam;
- upload, share, or distribute content unless the Studio has all rights, licenses, releases, and consents needed to do so;
- upload or distribute sheet music, recordings, or other copyrighted material unless the Studio has the necessary rights or a legal exception applies;
- upload recordings of a person, particularly a child, without all required consent and authorization;
- reverse engineer, decompile, scrape, or circumvent access controls except to the limited extent applicable law prohibits that restriction; or
- use the Service to develop, train, or benchmark a competing service without our prior written permission.
We may investigate suspected violations and suspend or restrict access where we reasonably believe it is necessary to protect the Service, users, or others, or to comply with law.
7. Fees, billing, renewal, and cancellation
7.1 Plans and payment
The plan, price, billing frequency, taxes, and any trial or promotional terms are shown at checkout, in an order form, or otherwise presented before the Studio is charged (the “Order”). The Studio authorizes Cadence and its payment processor to charge the payment method on file for all amounts due. Fees are in U.S. dollars unless the Order says otherwise and are non-refundable except as required by law or expressly stated in writing by Cadence.
The Studio is responsible for all applicable sales, use, and similar taxes, other than taxes based on Cadence’s net income. We may suspend or terminate the Service for overdue amounts after reasonable notice.
7.2 Subscription term and renewal
Cadence may offer monthly and annual plans. A subscription begins on the date shown in the Order and automatically renews for successive periods of the same length unless the Studio cancels before the next billing date. The renewal price will be the then-current price disclosed before the renewal, unless a written Order states otherwise.
The Studio may cancel by emailing [email protected] before its next billing date. Cancellation stops future renewal charges but does not refund the current paid subscription period. The Studio will retain access through the end of that paid period unless access is suspended or terminated under these Terms.
Cadence will present material recurring-payment terms clearly before purchase and will provide any renewal notice or cancellation method required by applicable law. If the Service is ever sold to individual consumers rather than studios, Cadence will use consumer-facing terms and billing disclosures appropriate to that offering.
7.3 Family payments
If the Studio uses the Service to collect payments from families, the Studio is the merchant responsible for the prices, refunds, cancellations, taxes, chargebacks, and communications it configures. Payments are processed by Stripe and may be subject to Stripe’s separate terms. Cadence does not hold payment funds, guarantee payment collection, or resolve disputes between the Studio and its families.
The Studio is responsible for all chargebacks, disputes, refunds, reversals, card-network fines, and negative balances arising from its transactions. If Stripe or a card network recovers from Cadence an amount arising from the Studio’s transactions that the Studio is responsible for under the applicable Stripe terms, the Studio will reimburse Cadence in full within 30 days of notice. Cadence may offset the amount against future payouts or charge the Studio’s payment method on file.
8. Data retention, no export service, and account closure
The Service is not a data-export, archival, or records-management service. We do not promise to provide bulk exports of Studio Data when an account is cancelled or otherwise terminated, and the Studio is responsible for maintaining any independent records it requires before cancellation. This disclaims only bulk business exports: it does not limit the individual privacy-rights assistance described in the DPA (Section 8) and the Privacy Policy.
Following expiry or termination, Cadence may disable access immediately. We will delete or anonymize Studio Data within 60 days, except to the extent it is retained under the Privacy Policy, required by law, needed to resolve a dispute, or kept in backups until their ordinary deletion cycle. Financial and tax records may be retained for seven years. This section does not prevent Cadence from assisting the Studio with a valid privacy-rights request where required by applicable law or our agreement with the Studio.
9. Intellectual property and feedback
Cadence and its licensors own the Service, including its software, design, documentation, trademarks, and all related intellectual-property rights. Subject to these Terms and payment of applicable fees, Cadence grants the Studio a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Service during its subscription term for its internal music-studio operations.
If the Studio provides feedback, suggestions, or ideas, Cadence may use them without restriction or compensation, provided we do not publicly identify the Studio as the source without permission.
10. Service availability and support
Cadence will use commercially reasonable efforts to operate the Service. The Service may be unavailable from time to time because of maintenance, updates, security events, third-party services, telecommunications failures, or other causes. Unless an Order expressly states otherwise, Cadence provides no service level agreement, uptime commitment, response-time commitment, or service credit.
Support is available by email at [email protected], Monday through Friday during normal U.S. Eastern Time business hours, excluding U.S. federal holidays. Support is provided on a commercially reasonable basis and is not emergency support.
11. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” CADENCE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. CADENCE DOES NOT WARRANT THAT THE SERVICE WILL MEET THE STUDIO’S REQUIREMENTS, PREVENT ALL SECURITY INCIDENTS, OR PRESERVE STUDIO DATA WITHOUT LOSS.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CADENCE AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CADENCE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS THE STUDIO PAID TO CADENCE FOR THE SERVICE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION AND ARE AN ESSENTIAL BASIS OF THE BARGAIN. THEY DO NOT EXCLUDE LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
13. Indemnification
To the maximum extent permitted by law, the Studio will defend, indemnify, and hold harmless Cadence and its owners, officers, employees, agents, affiliates, licensors, and service providers from all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to: (a) Studio Data; (b) the Studio’s or its users’ use of the Service; (c) the Studio’s breach of these Terms; (d) its failure to obtain required rights, notices, releases, or parental consents; (e) its collection or use of family or student information; or (f) a dispute between the Studio and a family, student, staff member, or other third party. Cadence may select counsel to defend an indemnified claim, and the Studio will not settle a claim that imposes liability or obligations on Cadence without Cadence’s prior written consent.
14. Suspension and termination
The Studio may terminate a monthly subscription by cancelling before its next billing date. The Studio may elect not to renew an annual subscription by cancelling before the renewal date. Termination does not relieve the Studio of amounts accrued or owed before termination.
Cadence may suspend or terminate access immediately if we reasonably believe the Studio has violated these Terms, failed to pay, created a security or legal risk, or if suspension is necessary to protect the Service or others. Cadence may terminate the Service or a subscription for convenience on 30 days’ notice; if we do, we will refund prepaid unused subscription fees for the affected Service period, except where termination results from the Studio’s breach.
Sections that by their nature should survive will survive termination, including payment obligations, data retention, intellectual-property ownership, warranty disclaimers, liability limits, indemnification, dispute provisions, and general terms.
15. Changes to these Terms
We may update these Terms from time to time. For material changes, we will give the Studio reasonable advance notice by email, through the Service, or by other reasonable means. Updated Terms apply on the stated effective date. If the Studio continues to use the Service after that date, it accepts the updated Terms. If it does not agree, its sole remedy is to stop using the Service and cancel its subscription before the change takes effect.
16. Governing law and venue
Florida law governs these Terms and any dispute arising from them, without regard to conflict-of-law rules. The state and federal courts located in Hillsborough County, Florida have exclusive jurisdiction over any dispute, and each party consents to their personal jurisdiction and venue. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL TO THE EXTENT PERMITTED BY LAW.
17. General terms
The Studio may not assign or transfer these Terms without Cadence’s prior written consent. Cadence may assign these Terms in connection with a merger, acquisition, sale of assets, or corporate reorganization. Cadence is an independent contractor, not the Studio’s employee, agent, partner, fiduciary, or joint venturer.
Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, except payment obligations. A waiver must be in writing and applies only to the specific instance. If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms will remain in effect. These Terms and any applicable Order are the entire agreement about the Service and supersede prior agreements about the same subject matter. Notices to Cadence must be sent to the contact details at the top of these Terms; notices to the Studio may be sent to the account email.